Refund Policy

1. Refund Request Period

1. For Paid Services (subscriptions and credit packs), refunds may be requested within 14 days of purchase for any reason.
2. Where the content of a Paid Service differs from its advertising or is performed differently from the agreed terms, the member may withdraw within 3 months of the date of receipt, or within 30 days of the date the member knew or could have known of such fact.

2. Eligible Refund Cases

• Any refund request submitted within 14 days of purchase
• Duplicate payment processing due to a system error by the Company
• Where the Service was not provided normally due to a technical defect on the Company's part, making normal use impossible
• Where the content of a Paid Service was performed in a manner materially different from its advertising or Terms of Service

4. Cancellation and Refund of Recurring Subscriptions

1. Recurring subscriptions may be cancelled at any time from the member's settings page.
2. Cancellation takes effect at the end of the current billing cycle, and the Service may be used normally within the current billing cycle.
3. Already-paid subscription fees are eligible for a full refund if requested within 14 days of the payment date, for any reason.
4. Credits are valid only within the billing cycle and do not carry over to the next cycle.

5. Refund Request Procedure

1. To request a refund, please send an email from your registered account address to support@clipit.studio with the following information.
   • Registered email address
   • Payment date and amount
   • Reason for refund
2. The Company will review the eligibility of the refund and respond within 3 to 5 business days of receiving the request.
3. Where a refund is approved, it will be processed through Paddle.com Market Ltd. and may take 3 to 10 business days to be credited to the member's payment method, depending on the card issuer's policy.

6. Refund Method

1. Refunds are processed in principle to the original payment method used (e.g., credit card payment → cancellation of the relevant card authorization).
2. Where a refund to the original payment method is not possible due to the payment method's policy, the Company will process the refund by other means in consultation with the member.

7. Customer Support

For inquiries regarding refunds and payments, please contact us at the following.

• Email: support@clipit.studio
• Hours: Monday–Friday 09:00–18:00 (KST)
• Weekends and public holidays: no support; replies will be sent in order on the next business day